[rbnsal]

I was thumbimg through my "Dodge Magazine" just now and came accross this article which reference this web site: https://www.chryslerllc.com/en/chrysler_listens/?hrf=www.chryslerlistens.com

You can express your input on improvements to their products. Has anyone else run across this? Did you submit a suggestion? What kind of feedback did you receive?

 

[Quiet Lunatic]

Good find.....:rep:

I've just asked them about the transmission shudder and what they intend to do to fix the problem. We''ll see what they come back with.

Maybe everyone who has the tranny problem should ask them about it. If they get enough negative responses they might sit up and listen. I doubt it though......

 

[rbnsal]

Well you know what they say about the squeaky wheel.

If they hear about your disappointments, they can't make improvements.

Let us know what kind of response you get.

 

[electricbluenitro]

I complained about the roof rails. No response yet.

 

[Quiet Lunatic]

So far no response to me either....:shakehead:

 

[rbnsal]

I put in a suggestion for a SRT Nitro.

 

[zmass]

im actually on the community board.
I have voiced about the Nitros problems and they HAVE responded.
They have poles and ask for suggestions on what to do.

The main pole is about "Quality, and what it means to you."

So you see, they are listening,just like the new $2.99 deal, they had a couple of poles on what we owners are most concerned about, The top vote was gas prices. Then they asked HOW concerned we were, and 70% of the vote was VERY CONCERNED... 3 weeks after that they launched their 2.99 deal.

Dont think they arent listening, they are. And believe it or not they dont just listen, they respond!

 

[Quiet Lunatic]

im actually on the community board.
I have voiced about the Nitros problems and they HAVE responded.
They have poles and ask for suggestions on what to do.

The main pole is about "Quality, and what it means to you."

So you see, they are listening,just like the new $2.99 deal, they had a couple of poles on what we owners are most concerned about, The top vote was gas prices. Then they asked HOW concerned we were, and 70% of the vote was VERY CONCERNED... 3 weeks after that they launched their 2.99 deal.

Dont think they arent listening, they are. And believe it or not they dont just listen, they respond!

That's good to hear. Hopefully I'll get a response soon saying they either can or can't fix our transmission problem. But I know that won't happen.

Giving gas at $2.99 is just a sales ploy, and I must admit a good one. But it still won't fix the faulty transmission on the Nitro they just sold.

 

[BLUBYU]

I posted one about the unresolved problems people have with their Nitro's but never heard anything back. What a shocker :i_rolleyes:

 

[als2052]

They do not want to hear from me because all I want is my money back...IMHO, the Nitro should have never been released for production until all of the bugs we have been dealing with were fixed...They went ahead and used us as guinea pigs and made a good buck at it...Dont get, me wrong, I love my Nitro, but would be enjoying it even more if I did not have to spend half of my time at the dealer getting stupid things fixed...

 

[dixiechick271975]

I hear all of you I have tranny problems torque converter has already been replaced have a faulty radio navagation combo plays when it wants to and dont play sometimed for hours they say it has to put out a code for them to get a reading off of it but it never has one. I am to the point where I just want them to take it back and relieve me of it. you know you but a new vehicle and you exspect certian things but at least when you buy a used vehicle you know to exspect to have problems its used. I will never buy a new vehicle again because after the sale they treat you like crap!!!

 

[corkywest]

Problems with Nitro's

:wavey:Whoa, you guys are scaring me. I just bought a 2007 (new-never titled). It's a R/T. I've only drove it about 225 miles, but it's great. Sure hope I don't have the problems I'm hearing about here.

 

[Scar0]

I was thumbimg through my "Dodge Magazine" just now and came accross this article which reference this web site: https://www.chryslerllc.com/en/chrysler_listens/?hrf=www.chryslerlistens.com

You can express your input on improvements to their products. Has anyone else run across this? Did you submit a suggestion? What kind of feedback did you receive?

I put in a suggestion and question the same day as this post.
No reply or any acknowledgment that I even sent them anything. Kind of disappointing.:i_rolleyes: I was hoping the customer service at the Corporate level would have been different.

 

[ottawanitro]

Guys, I'm not sure why you should be expecting a response, that's not what the site is about. It's called Chrysler "listens". They must get thousands and thousands of notes, but I think the purpose is to use the data for improvement purposes overall, not satisfying individual complaints, that's what the dealer is for.

 

[SeattleJoe]

Guys, I'm not sure why you should be expecting a response, that's not what the site is about. It's called Chrysler "listens". They must get thousands and thousands of notes, but I think the purpose is to use the data for improvement purposes overall, not satisfying individual complaints, that's what the dealer is for.

It would sure be nice to get some "proof" that they are actually listening ... even if it's a canned "we received your response, but cannot answer all input".

I'm hoping it's not like their Customer Service phone line ... leaves a lot
to be desired.