[Quiet Lunatic]

Guess I'm selling my Nitro SLT...After about 5 months of ownership I'm very upset and disturbed by the quality of materials and the lack of owner support I got from the selling dealer (Pueblo Dodge in Pueblo Co.) and the lack of support from Dodge/Chrysler when I called their 800-992-1997 customer support #. As previously stated on an earlier post, the Chrome grill and rear hatch chrome have been penetrated by rust and is really discolored and just plain corroded. This is after just a partial winter normal driving. When it snows that black melty road crap has made short work of Dodges bright chrome pieces. 6 weeks ago the service manager tried to polish it out and it would not work. so he said it would be replaced under warranty. I went back 6 weeks later (today) for installation and he now states that it is not under warranty because the corrosion is from the stuff they put on the roads. He said I was the first to complain and now A LOT OF NITROS ARE SHOWING UP WITH THIS DEFECTIVE PLATING DAMAGE. They (Dodge) are claiming this is not a defect, but caused by "environmental" conditions. I stated THIS IS COLORADO and this is normal driving conditions and the chrome they use should be able to easily endure normal crap and crud we encounter and will continue to encounter that is out of our control. It is defective if it cannot withstand this normal driving condition...This is why I bought the Nitro in the first place, for driving safely in winter conditions. Wow what is this grill going to look like after next winter? This is a new car! I washed it as often as I possibly could.
Second prob, (Long tale short) I've had a vibration in the drivetrain since new, brought to dealers attention he drove it, acknowledged it and stated this is normal, just the torque converter kicking in.....no warranty on that.. I'm bummed, very dissapointed in Dodge and the service I did not get.. I'm going back to an import vehicle that does have the quality and service I expect, and have experienced in the past... Dodge, you Bummed me out and lost me as a customer..No More.
Nick

 

[KenCary]

Guess I'm selling my Nitro SLT...After about 5 months of ownership I'm very upset and disturbed by the quality of materials and the lack of owner support I got from the selling dealer (Pueblo Dodge in Pueblo Co.) and the lack of support from Dodge/Chrysler when I called their 800-992-1997 customer support #. As previously stated on an earlier post, the Chrome grill and rear hatch chrome have been penetrated by rust and is really discolored and just plain corroded. This is after just a partial winter normal driving. When it snows that black melty road crap has made short work of Dodges bright chrome pieces. 6 weeks ago the service manager tried to polish it out and it would not work. so he said it would be replaced under warranty. I went back 6 weeks later (today) for installation and he now states that it is not under warranty because the corrosion is from the stuff they put on the roads. He said I was the first to complain and now A LOT OF NITROS ARE SHOWING UP WITH THIS DEFECTIVE PLATING DAMAGE. They (Dodge) are claiming this is not a defect, but caused by "environmental" conditions. I stated THIS IS COLORADO and this is normal driving conditions and the chrome they use should be able to easily endure normal crap and crud we encounter and will continue to encounter that is out of our control. It is defective if it cannot withstand this normal driving condition...This is why I bought the Nitro in the first place, for driving safely in winter conditions. Wow what is this grill going to look like after next winter? This is a new car! I washed it as often as I possibly could.
Second prob, (Long tale short) I've had a vibration in the drivetrain since new, brought to dealers attention he drove it, acknowledged it and stated this is normal, just the torque converter kicking in.....no warranty on that.. I'm bummed, very dissapointed in Dodge and the service I did not get.. I'm going back to an import vehicle that does have the quality and service I expect, and have experienced in the past... Dodge, you Bummed me out and lost me as a customer..No More.
Nick

Wow,

I am sorry to hear about this.

I too think Chrysler dealers are on the lower end of the customer service spectrum.

What is more shocking is that when I complained about a dealer in my area, Daimler Chrysler said in a written e-mail, that they have no control over their dealers as they are independent businesses.----- This is very disturbing.

Like any other franchise, if you carry the name, you should be accountable for your actions or you lose the franchise.

To be fair, there seem to be some good dealers as evidenced by some posts here, but the inconsistency of the dealers is the fault of Chrysler.

Don't go to an import so fast, there are plenty of high quality cars from GM & Ford out there. Likewise I have had horror stories with some imports----even Japanese.

Let's not forget that Chrysler is a German company-- at least for now.

Ken

 

[Quiet Lunatic]

Let's not forget that Chrysler is a German company-- at least for now.

Entschuldigung?? Was hat das mit die qualitat diesen auto zu tun?

Daimer ist der erfinder das Auto und macht sehr gute fahrtzeugen.

Bist du eine Frömmler?

 

[KenCary]

Entschuldigung?? Was hat das mit die qualitat diesen auto zu tun?

Daimer ist der erfinder das Auto und macht sehr gute fahrtzeugen.

Bist du eine Frömmler?

Rough Traslation:

Excuse me?? What does this have to do with the quality of this auto?

Daimler is the inventor of the auto and makes vert good vehicles.

Are you a hypocrite?

 

[KenCary]

Entschuldigung?? Was hat das mit die qualitat diesen auto zu tun?

Daimer ist der erfinder das Auto und macht sehr gute fahrtzeugen.

Bist du eine Frömmler?

I am not claiming that the problem is Daimler's purchase, in fact if you look at my post you will see that I have had a long history of problems with Chysler when is was an American company.

I was hopine Daimler would help fix things.

In my post I was merely pointing out that imports do not necessarily have better quality.

The definition of import is getting more difficult.

Ken

 

[KenCary]

Entschuldigung?? Was hat das mit die qualitat diesen auto zu tun?

Daimer ist der erfinder das Auto und macht sehr gute fahrtzeugen.

Bist du eine Frömmler?

Ist es der, die oder das Nitro?

 

[Guest]

Torque Converter Issue

Dodge does have a recall on the T-converters. Dodge installed a new one 2-months ago.

 

[TylerCanada]

I would just like to point out that Jeep (and then in my opinion all of Chrysler and Dodge too) has a better customer service rating than Nissan. With Nissan it's very sketchy finding a good dealership as well.

 

[als2052]

FYI - The T-Convertor to many has not been the solution, TSB or no TSB. For myself have owned my SLT for almost 2 months of which the Dealer has had it for 3 weeks (three trips) for minor cosmetic issues. So far my experience with the service, quality and customer has been horrendous. And some wonder why Toyota is taking over...