Hey Pete, have you tried other dealers first? I think most of us have found unruly dealers that just want to sell cars and change oil. Sometimes you have to drive a bit to find a good one but the experience is certainly worth it in the end.
When I found a good 5 start dealer the first thing I did was call Dodge and file a complaint about the first dealer. I got a call from the general manager the following day and he offered to make things right, but I told him I was already happy with the new dealer and would be staying with them. He continues to this day to send me free oil change and other coupons but as I said, I am happy where I am.
Good luck with your arbitration.
When I found a good 5 start dealer the first thing I did was call Dodge and file a complaint about the first dealer. I got a call from the general manager the following day and he offered to make things right, but I told him I was already happy with the new dealer and would be staying with them. He continues to this day to send me free oil change and other coupons but as I said, I am happy where I am.
Good luck with your arbitration.