[morgmd]

I bought my Nitro in May from Lethbridge Dodge and since then it has been in the shop 8 times all eight times has seen them fail to fix my satellite radio which has not worked yet, and they managed to replace the regulators for the rear door power windows on one occasion, However not even two days later after presumably fixing what had been a somewhat annoying grinding noise then became a window that was completely useless.

Their customer service has been bad as well. I have had to call everytime to find out when my parts have come in, as well as calling while the vehicle is in the shop to see if it is ready (I usually wait till 15 minutes before they close), or if they even looked at it (this happened once where I brought it in and had a scheduled appointment and it never got looked at that day).

I have spoken to the service manager, the sales manager, and the owner and basically got told that they didn't know how to fix my radio, and it would be 3-4 weeks before they knew more, that they didn't have enough good techs, and that they were suffering some growing pains because the service department just can't keep up with the number of vehicles they are selling.

I've been told sorry so many times if I hear it again I'll scream, oh and one of the service writers on one occasion (when I had mentioned I was going on vacation) told me "at least you can still use your tuner and cd player" when he informed me that the sat radio was not fixed yet again.

Nope no free oil change offers, no discount offers, nothing, just a "we'll keep looking into it"

I don't mean to sound like I'm whining, I'm just frustrated. That's my rant

 

[Quiet Lunatic]

Are there no other dealers nearby you could go to instead?

 

[morgmd]

There is one actually that's closer to my house (2 minutes away as opposed to 5 minutes away). Problem is, and the sad thing too, is that the owner of the problem dealership is also somewhat a friend of the famliy (he's friends with the mother-in-law and also good friends with some other mutual friends). But I think I will be going to the other dealership soon. There's only so much I can take.

 

[DrTaz]

Hey Alberta ...
Sorry that you are having such trouble with your Sirius, as well as with the dealer-family-problem. Keep in mind that just because your aunt knows how to make rhubarb pie that you don't necessarily have to eat it at her house, especially if she keeps on burning it every time ... if you know what I mean.
I hope that it all works out. Turns out that Sirius has been having problems with intermittent broadcast for the last three days here in Southern Alberta anyways, for whatever reason. When I called to whine about it today, they said something about a transponder ...
Anyways, welcome to the forum. Lots of great info here, and we hope to hear more from you as time goes on ... hopefully about some happy news! Don't be a stranger around here, morgmd!

 

[Pshrynk]

There is one actually that's closer to my house (2 minutes away as opposed to 5 minutes away). Problem is, and the sad thing too, is that the owner of the problem dealership is also somewhat a friend of the famliy (he's friends with the mother-in-law and also good friends with some other mutual friends). But I think I will be going to the other dealership soon. There's only so much I can take.

Get a set and talk to this friend of the family/owner and tell him what a piss poor job his dealership is doing on your car?

 

[morgmd]

Get a set and talk to this friend of the family/owner and tell him what a piss poor job his dealership is doing on your car?

Already tried to talk to him...as I said above I talked to the owner, the service manager, and the new vehicle manager...and I told all of them what a piss poor juob this dealership was doing...and still got nothing...but I'll be taking my Nirto elsewhere now

 

[Pshrynk]

Sorry I shoulda read the whole thread-- good luck with the new dealer. I've changed from the dealer I bought from too.

 

[morgmd]

Well three and a half months later they finally fixed the satellite radio (they actually replaced all of the wires and hardware this time). Just enjoyed my first opportunity to use it.

Sure they managed to stain the head liner and wreck the "A" pillar on the driver side but the radio is fixed. That being said they did rush "Big Blue" to the detail shop once we poited out the staining...and the service writer tried to clean it himself using brake and part cleaner which resulted in the stain getting spread out. The "A" pillar had to be taken out of another Nitro on the lot in order to make it stay in place. They were originally going to wait until the Niitro came back in for it's next oil change to fix it...

All and all at least the radio is fixed...on to better things.

Oh and my wife was basically told that she was a big meanny because some of the staff are scared of her, and all of their staff are good people.

 

[acx]

Which dealer is that the one on the North Side (used to be called mountview) or the one on the highway (bridge city)?

sorry to hear it.

I grew up on the northside!

Keep your eyes peeled for my silver R/T over the Xmas holidays! :smileup:

 

[Jason Lochan]

Well three and a half months later they finally fixed the satellite radio (they actually replaced all of the wires and hardware this time). Just enjoyed my first opportunity to use it.

Oh and my wife was basically told that she was a big meanny because some of the staff are scared of her, and all of their staff are good people.

Holy, man I would just keep visiting different dealers until you find one your comfortable with. On my purchase alone I visited over 10 dealerships, and corresponded with close to 15. I'm glad they can be serviced at any Dodge dealership... I'll take it one oil change at a time before I decide who services my vehicle. (Anyone getting good service in Southern Alberta?). But so far Southside Dodge in Red Deer gets my vote.

And as for the comment about your wife? I would escalate that to their head office. That is COMPLETELY unacceptable, especially when they are representing a product where supposedly the customer is #1.

Just my two cents