I bought my Nitro in May from Lethbridge Dodge and since then it has been in the shop 8 times all eight times has seen them fail to fix my satellite radio which has not worked yet, and they managed to replace the regulators for the rear door power windows on one occasion, However not even two days later after presumably fixing what had been a somewhat annoying grinding noise then became a window that was completely useless.
Their customer service has been bad as well. I have had to call everytime to find out when my parts have come in, as well as calling while the vehicle is in the shop to see if it is ready (I usually wait till 15 minutes before they close), or if they even looked at it (this happened once where I brought it in and had a scheduled appointment and it never got looked at that day).
I have spoken to the service manager, the sales manager, and the owner and basically got told that they didn't know how to fix my radio, and it would be 3-4 weeks before they knew more, that they didn't have enough good techs, and that they were suffering some growing pains because the service department just can't keep up with the number of vehicles they are selling.
I've been told sorry so many times if I hear it again I'll scream, oh and one of the service writers on one occasion (when I had mentioned I was going on vacation) told me "at least you can still use your tuner and cd player" when he informed me that the sat radio was not fixed yet again.
Nope no free oil change offers, no discount offers, nothing, just a "we'll keep looking into it"
I don't mean to sound like I'm whining, I'm just frustrated. That's my rant
and talk to this friend of the family/owner and tell him what a piss poor job his dealership is doing on your car?
