Holy, man I would just keep visiting different dealers until you find one your comfortable with. On my purchase alone I visited over 10 dealerships, and corresponded with close to 15. I'm glad they can be serviced at any Dodge dealership... I'll take it one oil change at a time before I decide who services my vehicle. (Anyone getting good service in Southern Alberta?). But so far Southside Dodge in Red Deer gets my vote.Well three and a half months later they finally fixed the satellite radio (they actually replaced all of the wires and hardware this time). Just enjoyed my first opportunity to use it.
Oh and my wife was basically told that she was a big meanny because some of the staff are scared of her, and all of their staff are good people.
And as for the comment about your wife? I would escalate that to their head office. That is COMPLETELY unacceptable, especially when they are representing a product where supposedly the customer is #1.
Just my two cents