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1,157 Posts
Just wanted to pass on positive experiences amidst the negative. These guys seem to get the customer "service" part. I didn't buy my Nitro there, but they have been fantastic for service and warranty issues.
I have been there three times in the last two weeks. Nothing serious, one time for oil and differential fluid change, one for changing the passenger air-bag cover and one to pick up my running boards. During the service session, I just casually mentioned that my air-bag cover was a bit deformed. It wasn't anything serious and I would have easily lived with it, but I just mentioned it. The service rep said they'd do that under warranty within 5 seconds. "It will bug you if you have to keep looking at it, won't it".
Each of the three times, someone would "interview" me about my experience with the Nitro. Two times a service rep, one time a mechanic. They wanted to know my likes and dislikes and my experience with service. I realize times are tough right now for auto makers/dealers and they are hustling for business, but it was a very pleasant experience.
Don't get me wrong, it wasn't all wine and roses, they charged me a small fortune for the oil change, tire rotation and differential fluid change. But it makes it easier to pay if I think they at least care about me.
My personal belief is that vehicle brand loyalty is more than 80% due to the experience folks get during both their buying AND service experiences with the remaing regarding the vehicle itself. These guys get it and I'm pretty sure they will be the first place I stop when I'm ready for a new vehicle.
I have been there three times in the last two weeks. Nothing serious, one time for oil and differential fluid change, one for changing the passenger air-bag cover and one to pick up my running boards. During the service session, I just casually mentioned that my air-bag cover was a bit deformed. It wasn't anything serious and I would have easily lived with it, but I just mentioned it. The service rep said they'd do that under warranty within 5 seconds. "It will bug you if you have to keep looking at it, won't it".
Each of the three times, someone would "interview" me about my experience with the Nitro. Two times a service rep, one time a mechanic. They wanted to know my likes and dislikes and my experience with service. I realize times are tough right now for auto makers/dealers and they are hustling for business, but it was a very pleasant experience.
Don't get me wrong, it wasn't all wine and roses, they charged me a small fortune for the oil change, tire rotation and differential fluid change. But it makes it easier to pay if I think they at least care about me.
My personal belief is that vehicle brand loyalty is more than 80% due to the experience folks get during both their buying AND service experiences with the remaing regarding the vehicle itself. These guys get it and I'm pretty sure they will be the first place I stop when I'm ready for a new vehicle.
