Dodge Nitro Forum
New guy here with a complaint. To some people what I'm about to describe may be minor or even trivial but it just flat out pi$$es me off. In January I got an SLT model (Inferno Red) somewhat loaded. I wanted one with the factory running boards ($395 option) and the dealership that I was working with located one with the running boards and all of the other equipment I wanted. So far so good! Literally the day after I picked it up I had to make an appointment with the service department to get the front passenger seat fixed. It needed the inboard side hinge replaced because the one that came on it was broken and wouldn't allow that side of the seat to lock in. In my mind that was a safety issue. It took 6 weeks to get the part in because they weren't available from Dodge yet. To me, that's unacceptable. Now leads me to my current situation. The running boards that I wanted and got, are the cheapest most worthless pieces of crap that I have ever seen. I got the running boards on there because I fully intended to use them for what they are designed for, I didn't just get them for decoration. Anyway, after only 2 months of use the boards are bending in the middle and look like crap. I'm not a huge guy but I'm not small either. I weigh 235 lbs and I bent them. I called the Dodge customer service number and they told me that I had to take it up with the dealer that I purchased it from. Ok, so I take it to them and they look at it. They agree that the boards are bent and that something needs to be done. I don't want the boards replaced with the same ones because they just going to bend again. So I told the service and parts manager that I wanted to go with the tubular style with the step pads which are a genuine Dodge accessory. They told me that they would have to contact the regional Dodge rep and explain the situation to him and see what Dodge is willing to do. This is where I get pi$$ed off. Keeping in mind that I paid $395 plus tax for the pieces of crap I have, Dodge is only willing to give me $211.12 toward replacing them with the ones I want. That means that I have to pay the difference they won't make up ($395-211.22=$183.88) in addition to the difference of the cost of the new tubular steps. What makes me even more upset is that not only are they offering me only $211, but they will be keeping the boards they take off, the ones that I paid $395 for. These guys must be smoking crack if they think I would go for that. That's over another $300 out of my pocket. I don't think so. In my mind they should be crediting me $395 plus tax toward the purchase of the new ones, especially since they are keeping them. To say that I'm upset would be a huge understatement. This isn't over, I have a feeling it's going to get ugly.